A FEW EXAMPLES OF HOW TO CHANGE A NEGATIVE TO POSITIVE
WHEN A USER STORY IS REJECTED,
say, “I had to restart the story because ....” instead of, “I rejected the story because....”
WHEN MORE THAN TWO USER STORIES ARE REJECTED
say, “I accepted most of the stories except ..... because ......”
IF A USER STORY IS NOT CLEAR,
ask, “Can you provide test steps for this story?” instead of “I don’t know how to test this story.”
WHEN ASKED FOR A PROJECT UPDATE
say, “I tested all the stories and added a few bugs that require immediate attention. I also added a few UI recommendations that can be discussed whenever you have some time.”
WHEN ALL THE STORIES IN AN ITERATION ARE ACCEPTED
say, “Good news! I accepted all the stories and there are no issues. Thanks for all the hard work.”
WHEN A BUG IS ADDED
say, “I added this bug because ......” instead of, “this app/feature is broken.”
FINDING BUGS
is a tester’s gig and not the developer’s. When you identify bugs never show your excitement to the developers.
WHEN THERE IS A CRASH
say, “I am able to reproduce a crash more than once. I added a bug for it along with test steps. Let me know if you are able to reproduce it,” instead of, “The app crashed numerous times and I am not able to test.”
WHEN YOU ARE OVERLOADED AND CANNOT TEST
say, “Currently I am working on another application but I can test yours later today or definitely by tomorrow. Let me know if you want any specific story to be tested on priority,” instead of, “I cannot test today, I am blocked. I will let you know when I can start testing.”
WHEN THE APPLICATION HAS TOO MANY FUNCTIONAL ISSUES
say, “The app is designed very well but I found some functional issues and have prioritized the ones that are most important. Can you take a look at it and let me know your thoughts?”
WHEN THE APPLICATION HAS TOO MANY UI ISSUES
say, “The app does what it is suppose to do and if we can make a few UI changes then it will be ready for a release. Example: ...”
IN SHORT
- ALWAYS MAKE POSITIVE STATEMENTS.
- PROVIDE A REASON.
- PROVIDE A TEST TIMELINE/DEADLINE.
- NEVER SAY “I DON’T KNOW”, “I CANNOT TEST”, OR “APP IS BROKEN”.
- THANK THE DEVELOPERS FOR THEIR HARD WORK.
- QUOTE EXAMPLES OF SIMILAR APPS ON THE
- MARKET WHEN MAKING UI RECOMMENDATIONS
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